For your safety, mothhalla Store products are non-returnable and non-exchangeable, even if they are in their original condition, except in some cases.
Return cases:
Return fees:
- If the product is damaged, the Mazahla Store will bear all costs.
-If the electrical device needs maintenance, the Mazahla Store will cover all costs.
Product return mechanism:
- You will be contacted by the customer service team within 7 working days of receiving the shipment via WhatsApp on the following number: 0507860754
- Send a photo of the damaged product and a photo of the shipping carton cover and explain the damage for damaged orders.
Customer service team working hours
Daily from 8 am to 12 pm
All days of the week except Friday, from 4 pm to 9 pm
The return period from the shipping company for the damaged product or device:
- Within 5-15 working days of receiving the shipment.
Refund mechanism:
You will receive your refund within 14 business days after the product or shipment is returned to our warehouse. The refund will be credited to the same bank account you used for the original payment. If you paid via Tamara or Tabby, the refund will be processed by them.
